Got questions? We’ve got answers!
Check out our most commonly asked questions below. If you still need help, feel free to DM us on Instagram or reach out through our Contact page.

📦 When will my order ship?

We process orders within 1–2 business days. Once your order has shipped, you’ll receive a tracking number via email to follow your delivery.

❌ Can I cancel or change my order?

If your order hasn't shipped yet, we’ll do our best to make changes or cancel it.
Please DM us on Instagram ASAP at @thewhiskfulmatcha.

🌍 Do you ship worldwide?

We currently ship within Australia, as well as to New Zealand, Singapore, Malaysia, and Canada.

Shipping to the United States is temporarily paused due to tariff-related issues. We plan to resume US shipments as soon as the situation improves.